At Hithwik, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• You have 5-7 days from the date of delivery to initiate a return.
• To be eligible for a return, your item must be:
  • Unused and in the same condition as received.
  • In its original packaging with all accessories, manuals, and tags intact.
  • Accompanied by proof of purchase (receipt or order confirmation).

How to Initiate a Return

1. Contact Us:
   Email us at customercare@gmail.com or call 011-47517236 with your order details and reason for the return.

2. Approval & Shipping Instructions:
   Once your return request is approved, we will provide the return shipping address.

   • Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

3. Inspection & Refunds:
   Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

• If approved, refunds will be credited within 7-10 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

• Defective or damaged items can be exchanged for the same item within 5-7 days of delivery.

Contact Us

If you have any questions about returns or refunds, feel free to reach out:

• Email: customercare@gmail.com
• Phone: 011-47517236